Returns & Exchange

Ready-to-ship pieces can be returned within 7 days of delivery, provided they are unworn, in their original condition, and accompanied by the original packaging, invoice, and any certification (BIS hallmark card, IGI certificate, etc.).

Made-to-order, engraved, and resized pieces are final sale and not eligible for return, but remain covered under our lifetime exchange policy below.

Every Anadi Narayan piece is backed by a lifetime exchange policy. You may exchange your piece at any time for another of equal or greater value, with the original piece's value assessed at the prevailing gold/diamond rate and purity at the time of exchange. A nominal making-charge adjustment may apply.

• Raise a request from the “My Orders” section of the app, or contact our support team.
• Our team will arrange a secure, insured pickup from your address.
• Once the piece passes quality verification at our facility, your refund or exchange will be processed.

Approved refunds are issued to the original payment method within 7–10 business days of the returned piece passing quality verification. Shipping charges, if any, are non-refundable.

For pieces purchased from us, we offer a transparent buyback at the prevailing rate for the metal content, subject to verification of purity and authenticity. Gemstone and craftsmanship value are not included in the buyback price.

• Custom or made-to-order pieces, including custom engravings and resized rings.
• Pieces showing signs of wear, damage, or alteration by a third party.
• Items missing their original certification or packaging.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the piece and packaging, and we'll arrange a free replacement or full refund.

For help with a return, exchange, or buyback, reach out via our Contact Us page.